Refund Policy
At Divya Samagari, customer satisfaction is our priority. While we do not offer refunds, we do provide exchanges in the event that a product is damaged or defective upon delivery. Please review our policy below for details
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1. Exchange Eligibility : We only accept exchanges under the following conditions:
- The product delivered is damaged or defective.
- You must notify us within 48 hours of receiving the product, providing details and images of the damage or defect.
2. How to Request an Exchange : To request an exchange:
- Contact us at divya.samagari@gmail.com within 48 hours of receiving your order.
- Include your order number, product details, and photos showing the damage or defect.
- Our team will review your request and respond within 2 business days.
3. Exchange Process : Once your exchange request is approved:
- We will arrange for the defective or damaged product to be picked up.
- A replacement product will be shipped to you at no additional cost.
- Please ensure that the product is in its original packaging and condition when returning it.
4. Non-Returnable Items: Please note that the following items are not eligible for exchange:
- Products that are not defective or damaged.
- Items returned after the 48-hour notification window.
- Items used or altered after delivery.
5. Shipping Costs
- We will cover the shipping costs for returning and re-delivering a damaged or defective item.
- If an item is returned for reasons other than damage or defect, the customer will be responsible for the return shipping costs.
6. Contact Us: For any questions or concerns regarding our Exchange Policy, please reach out to us at:
- Email: divya.samagari@gmail.com
- Phone: +91-7703998911